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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

90%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Please know that though my answers are all extremely favorable, the Center deserved them all. Without exception, everyone I came in contact with that day was very friendly, efficient, helpful, and could/did answer any and all of my questions so I could understand their answers. I even was taken in for 'prep' a little early which I appreciated very much. If you can enjoy of any kind surgery, my experience was actually enjoyable from start to finish. I'd like to say THANK YOU to all that helped me that day."

"I've had many surgeries and been in many centers and this was one of my better experiences, thank you everyone!"

"I thought the Torrance Surgery Center was/is top notch. No unnecessary waiting, everyone was very professional, having said that, my experience was very good there."



"This is a great facility. The staff were helpful, professional and kind. I felt right at home because I was at this center in September of 2017 and several of the nurses were there at that time, and they remembered me."

"I was so impressed the way the staff worked with accuracy, promptness, and sensitivity."

"Nursing staff couldn't be more aware of their patients' needs or comfort. Very impressive......"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.